Step 1: Request an Exchange Authorization Code

Send an email to returns@ebabycarriers.com.

Include all of this information:

• Your full order number (as displayed on your invoice or confirmation email).
• The product(s) you would like to exchange.

You will typically receive a response within 24 hours.

Step 2: Ship the Product(s) Back To Us

Once you've received an Exchange Authorization Code, package up the product(s) carefully and include a note with the new size that you'd like to exchange the product(s) for. On the outside of the package write your Exchange Authorization Code and ship it to this address:

Lavender Sky LLC
Attention: eBabyCarriers Exchanges
N74W28630 Zimmers Crossing
Hartland, WI 53029

We recommend that you ship it all items back to us via an insured and trackable carrier. We are not responsible for packages we do not receive.

Important Info

• We must receive your exchange within 21 days as clearly stated in our return policy.
• Packages received without a Return Authorization Code will be subject to a 15% restocking fee and take approximately 1 week to process.