Orders and Product Questions You can place an order using our secure website, 24 hours a day, 365 days a year. You can call us toll-free at 800.275.6316. Our sales department is available 24 hours a day, 365 days a year and can take your order in English and Spanish. You can also ask product questions via this email address: product.questions@ebabycarriers.com. Customer Service If something isn't quite right with your order or shopping experience, we will do our best to correct it. Our telephone customer service is TEMPORALLY UNAVAILABLE as we are in the process of moving to a new facility. It will be back online shortly. Please leave us a voicemail or send us an email. We apologize for the inconvenience and appreciate your patience through this process. Please note that our order taking department doesn't have the system to handle changes to orders or customer service related requests.
You can also email us at customer.service@ebabycarriers.com. Please make sure and include the order number. We strive to answer all email one business day. Returns or Exchanges You must follow our return instructions or exchange instructions. For any questions not covered by our return policy send email to returns@ebabycarriers.com. Product Submission If you have a great product that you think our customers will enjoy, please send an email to product.submission@ebabycarriers.com. Website Feedback We are constantly working to improve our website and your shopping experience. If you have any suggestions, we'd love to hear from you. Please send an email to website.feedback@ebabycarriers.com. |
