Orders and Product Questions You can place an order using our secure website, 24 hours a day, 365 days a year. You can call us toll-free at 800.275.6316. Our sales department is available 24 hours a day, 365 days a year and can take your order in English and Spanish. You can also ask product questions via this email address: product.questions@ebabycarriers.com. Customer Service If something isn't quite right with your order or shopping experience, we will do our best to correct it. You can call us toll-free at 800.275.6316. Our customer service department is available Monday - Friday from 9 am to 5 pm CT. We are closed on these holidays. You can also email us at customer.service@ebabycarriers.com. Please make sure and include the order number. We strive to answer all email within two hours during the business day or the following business day if sent after hours. Returns or Exchanges You must follow our return instructions or exchange instructions. For any questions not covered by our return policy send email to returns@ebabycarriers.com. Product Submission If you have a great product that you think our customers will enjoy, please send an email to product.submission@ebabycarriers.com. Website Feedback We are constantly working to improve our website and your shopping experience. If you have any suggestions, we'd love to hear from you. Please send an email to website.feedback@ebabycarriers.com. |
